Updated April 18, 2016
These terms and conditions apply to any individual or business who uses Indiana Lawn Care, LLC as their service provider. If the terms and conditions change during the year, customers will be notified of the changes. Customers who are on a contract will be held to the contract terms, and not necessarily the terms and conditions posted here.
Locked gates must remain unlocked for the full day of your scheduled service. The customer may instead provide Indiana Lawn Care with a key or code to gain access to the property. Indiana Lawn Care will make their best effort to close gates securely when they are done servicing the property, but it is the customer’s responsibility to ensure the gate is closed. Indiana Lawn Care will not be responsible for pets, kids, or items that are lost or stolen as a result of a gate not being secured.
It is the customer’s responsibility to ensure all items in the serviceable work area are picked up by the date of service, including pet droppings, pet leashes, toys, bones, hoses, cords, and similar objects.
If part of a customer's property is inaccessible, due to a locked gate, construction project, or similar situation, the customer will be billed the greater amount of the $20.00 trip charge or a prorated amount for the portion of the completed service.
Indiana Lawn Care, LLC will mow all turf areas with equipment that seems best fit for the property, including any combination of zero turn mowers, tractors, walk behind mowers, push mowers, string trimmers, and edgers. Indiana Lawn Care offers mowing to be done weekly, every other week, or rough cut on an extended term. Indiana Lawn Care highly recommends mowing to be done on a weekly basis, and will disperse clippings so as not to be seen within a 24-hour period. If mowing is done on every other week or on a longer basis, clippings will not be dispersed in the turf. Customers will be charged a double cut for lawns that are over 6 inches tall, and a triple cut for lawns that are over 12 inches tall. Mowing can be changed from weekly to every other week, and vice versa, by contacting Indiana Lawn Care.
Indiana Lawn Care will disperse clippings from the chute with care or use an operator chute discharge to control the flow of clippings while the lawn is being mowed. Once mowing has been completed, clippings, leaves, dust, and other debris will be blown off from hard surfaces and into the lawn. Indiana Lawn Care will not be held responsible for washing cars, houses, and other objects that may become dirty as a result of the property being mowed.
Grass and weeds in landscape beds will not be mowed or trimmed, because they should be sprayed with pesticides and physically pulled to eliminate weekly maintenance of the same weed. Maintaining grass and weeds in landscape beds is a fertilization and weed control service, not mowing. Turf areas that can’t be mowed will be trimmed with string line trimmers. It is the customer’s responsibility to protect trees, pots, plants, mailbox posts, sided areas of the house, fences, decks, playground equipment, downspout drains, air conditioning/heat pump systems, and similar objects with mulched landscape beds, so damage from a string trimmer can be prevented. Indiana Lawn Care will not be held responsible for damage done by mowers, trimmers, and edgers to items left in turf areas, including hoses, exposed utility lines, electrical cords, Invisible fence wiring, Christmas lights, landscape lighting, pet leashes, exposed irrigation heads, irrigation lines next to concrete flatwork, portable swimming pools, toys, and other similar objects. Indiana Lawn Care will provide reasonable care when mowing and trimming around the property, but will not be held responsible in the event damage occurs.
Picking up limbs is an additional service, and if the limbs are small, they will be mowed over. If the limbs are too large to mow, they will be moved off to the side. If the limbs are too large to move, they will be left and the area will be mowed around the limbs.
Trash will be picked up prior to mowing. In the event trash has been mowed over, the operator will pick up the trash to the best of their ability.
Indiana Lawn Care will not move objects in turf areas to mow under them, including BBQ grills, trampolines, hoses, hose reels, swings, toys, and similar objects.
It is the customer’s responsibility to pick up pet droppings prior to the scheduled mowing. Excessive droppings in the yard will be subject to a $10.00 inconvenience charge.
If the customer's property has an area that has standing water or is too wet to mow, that area will be skipped. During the next regularly scheduled visit, the wet area will be reevaluated and either mowed/trimmed or skipped. This will continue until the area is dry enough to mow. Service will not be prorated for any visit that has an area too wet, since it frequently takes just as long to mow/trim around the area. Additionally, when the area is dry enough, it frequently needs to be cut multiple times. During the summer, service will continue normally, even due to a lack of rain, and it is the customer’s responsibility to contact Indiana Lawn Care to change the regular service interval. Customers have different perceptions on when a lawn should be cut, and under no circumstances will Indiana Lawn Care make a judgement call.
Fertilizer & Pesticide Control
Indiana Lawn Care will apply fertilizer and pesticides according to the label, and follow all laws governing its use. In the event a label allows a range of concentrations for a particular pest, Indiana Lawn Care applicators will use their professional knowledge to apply the appropriate amount for control. Applications will continue, even under dry conditions, that arise due to a lack of rain. Fertilizers that are applied will only distribute nutrients when watered and weeds still frequently grow during these hot, dry conditions.
The products we use undergo millions of dollars in testing to ensure there is a cost benefit to control the pest through environmentally sound methods. Products are designed to break down naturally within a reasonable time, through exposure in a variety of methods, including temperature, sunlight, water, and microbes.
The products we use are considered safe when used according to the label. People or pets need to stay off turf applications until the area is dry or instructed by the applicator. While the products we use are safe, there is always that "1 in a million" chance that an individual or pet could have an allergic reaction, just as it is possible to have an allergic reaction to ANY product, whether natural or synthetic (mold, peanuts, detergents, seafood, chocolate, bee stings, etc). Indiana Lawn Care will not be held responsible for any allergic reactions due to installed applications.
Indiana Lawn Care will use extreme care when applying fertilizer and pesticide products around swimming pools, ponds, and other bodies of water. Indiana Lawn Care will not be held responsible for the water quality of these areas, including the illness or death of aquatic plants or pets, if an application was inadvertently placed into the water.
Indiana Lawn Care will normally prepare the landscape bed by spraying and/or pulling weeds, redefining the bed edge, applying weed pre-emergent, and installing mulch. New or neglected landscape beds will have mulch installed around two inches thick. Regularly serviced landscape beds will have mulch installed around one inch thick. Mulch will not be installed when ground conditions are wet or rain is expected within 24 hours after installation. Indiana Lawn Care will not warranty a length of time the mulch will retain its color or how long a newly mulched landscape bed will be free of weeds.
Indiana Lawn Care will install all hardscapes within industry standards, paying particular attention to creating a suitable base for the project. Plants will be installed with appropriate location, spacing, and depth. It is the customer’s responsibility to water the plants as appropriate. If Indiana Lawn Care is able to show the plant died from a lack of water, warranty submissions will be rejected.
Indiana Lawn Care will prune trees and shrubs, using appropriate equipment and methods for the health of the plant. If the customer gives specific pruning instructions, to cut a tree or a plant far beyond a normal trim, Indiana Lawn Care will not be responsible in the event that tree or plant, fails to grow back or dies.
Indiana Lawn Care will call utilities to be marked for performing a lawn core aeration. Indiana Lawn Care will not be responsible for damage to any underground lines, including but not limited to, cable lines, phone lines, irrigation heads/pipes, Invisible fences, and similar items. It is the customer’s responsibility to mark irrigation heads prior to the aeration being performed, with white flags or other items that clearly mark the area.
Indiana Lawn Care can provide overseeding to aerated areas or new seeding for bare ground. Indiana Lawn Care uses some of the best seed in the industry, and germination failure is most likely due to lack of watering by the customer. Indiana Lawn Care offers no seeding warranty due to our inability to control watering.
Spring and Fall Leaf Cleanup
Indiana Lawn Care will remove leaves from all hard surfaces, landscape beds, and turf areas to the best of our ability. We strive to pick up 95% of the leaves, but wet leaves, fruit, nuts, seeds, and leaves caught in thorny bushes may not be able to be entirely removed from the property. Indiana Lawn Care will not pick up an area a second time due to the wind blowing leaves from a neighboring property, and offers no guarantee to the length of time the property will be free of leaves.
Snow & Ice Maintenance
Indiana Lawn Care will not be held liable for slip and fall injuries or other accidents arising from slippery conditions, unless we are given an unlimited budget to provide a full time manned staff to professionally monitor and use mechanical means and/or apply ice melt products as appropriate.
Regular serviced residential accounts will be billed Net 15, and service will be interrupted 15 days after the due date for non-payment. Regular serviced commercial accounts will be billed Net 30, and service will be interrupted 30 days after the due date for non-payment. One-time customers will be required to pay upon completion. Services not paid within 90 days for any customer will be turned over to collections or pursued through small claims court. Customers agree they will be responsible for all collection costs due to nonpayment. Payments not received prior to the due date are subject to a late fee charge of 1.5% per month with a $5.00 minimum.
Indiana Lawn Care accepts check, Visa, MasterCard, Discover, and American Express. Checks should be mailed in to Indiana Lawn Care, 5333 W Raymond Street, Indianapolis, IN 46241. Checks should never be given to the crew who services your property. Credit card payments can be made on our secure web gateway, at www.IndianaLawnCare.com/Pay-Invoice.html.
Customers must notify Indiana Lawn Care 24 hours prior to the service being performed, that they want service skipped, or be subject to a $20.00 trip charge. If service has begun, and the customer stops Indiana Lawn Care from completing the service, the greater amount of $20.00 or the prorated amount will be charged.
Indiana Lawn Care provides recurring services that automatically renew each year, unless the service was a one-time event. Services are scheduled to be performed Monday through Thursday, from 8:00 am to 6:30 pm, but can vary due to national holidays and weather delays. In the event of a national holiday or rain day, service will be delayed by one day. If there are two rain days, service will be delayed by two days, and so on… Indiana Lawn Care is open 24 hours, 7 days per week, 365 days per year for snow and ice maintenance.
Service issues, including property damage, should be notified to Indiana Lawn Care within 48 hours after the service has been performed, or service will be considered acceptable. Indiana Lawn Care will make a reasonable attempt to correct any service issues, within 24 hours or the next business day. Problems with the service does not entitle anyone to nonpayment.
Customers, not under contract, may cancel service at any time by providing Indiana Lawn Care with written cancellation. Indiana Lawn Care reserves the right to refuse service to anyone at any time for any reason.